Help & company

Everything about your piece.

Photo guide

String art is drawn with a few thousand straight lines, so the photo matters more than anything else. These are the photos that turn into the best pieces, and the ones to avoid.

Try your photo in the Studio

Frame size guide

Frame sizeBest for
40 cm / 16 inA photo of one person. Great for desks, shelves and smaller walls.
50 cm / 20 inCouple photos give a good result. Made for living-room walls.
60 cm / 24 inExcellent for couple photos (and the best choice for groups). A statement piece, seen from across the room.
Which size should I choose?

Choose by who is in the photo. One person: 40 cm / 16 in is all you need. Two people: 50 cm / 20 in gives a good result, and 60 cm / 24 in gives an excellent one, because each face gets more room and more thread lines. Also think about where it will hang: string art looks best from a little distance, so bigger frames suit bigger walls.

Does the DIY kit come in the same sizes?

Yes. The DIY kit comes in all three sizes: 40 cm / 16 in, 50 cm / 20 in and 60 cm / 24 in (the frame's diameter). The frame arrives ready to wind with its nails in place, and your winding plan is made for the size you choose. Prices for each size are shown when you choose the kit.

Will I see my design before I pay?

Always. The Studio shows you a free preview of your exact design, so you can try different photos, sizes and colors before you order.

Shipping

Digital downloads unlock the moment your payment goes through. Your winding plan and printable instructions are in your account, and you can download them again at any time.

Where we ship: DIY kits and finished pieces ship to addresses in the United States.

  • DIY kits are packed and shipped within 3–5 business days.
  • Finished pieces are made to order from your design and ship within 10–14 business days.
  • Delivery usually takes a further 3–7 business days after shipping, depending on where you live.

Shipping cost is a flat rate per kit or finished piece and is shown at checkout before you pay. Any sales tax is also shown at checkout.

When your order leaves our studio we email you a tracking number, and you can follow the status in your account. If your tracking hasn't moved for 7 days, please contact us.

Returns & refunds

Every piece is made from your own photo, so you see exactly what you're buying in the Studio preview before you pay.

  • Arrived damaged or with parts missing? Email us within 14 days of delivery with your order number (it starts with SM-) and photos of the piece and the box. We'll send a replacement or the missing parts, or give you a full refund.
  • Changed your mind? Because each kit and finished piece is personalised, we can't take them back once they're made. If you contact us within 24 hours of ordering and we haven't started making your piece yet, we'll cancel it and refund you in full.
  • Digital downloads unlock straight away, so they can't be returned. If a file doesn't work or something went wrong on our side, contact us and we'll fix it or refund you.

Refunds go back to the card you paid with, usually within 5–10 business days. This doesn't affect any rights you have under the law.

About

StringPhoto is a brand of String Photo LLC, based in Texas, USA. We make algorithmic string art: our software works out a route of thread across a ring of nails that recreates your photo. You can wind it yourself from a DIY kit or a digital plan, or we make the finished piece for you.

Contact

Questions about an order? Include your order number (it starts with SM-) and we'll reply within 1–2 business days.

Email: [email protected]

String Photo LLC · Texas, USA

Terms of sale

These terms apply when you use this website or the StringPhoto app and when you buy from us. “We” and “us” means String Photo LLC, a Texas limited liability company that sells under the name StringPhoto.

Your photos

By uploading a photo you confirm that you own it or have permission to use it, and that the people in it are happy for it to be turned into art. Don't upload photos that are illegal, hateful or that you don't have the right to use. You keep all rights to your photo; you give us permission to use it only to make your design and your order.

Orders and prices

Prices are in US dollars. Shipping and any sales tax are shown at checkout before you pay. Payments are processed securely by Stripe. Your order is accepted when your payment goes through and you receive a confirmation; we may cancel and fully refund an order we can't make (for example if a photo breaks these terms).

Your design

The Studio preview is a close picture of the finished piece. Real thread, nails and lighting can make small differences in color and texture, so a piece may not match the screen exactly. Digital plans and instructions are for your own personal use; please don't resell or share them.

Shipping, returns and refunds

See Shipping and Returns & refunds above.

Safety

DIY kits contain nails and small parts and are not toys. Keep them away from young children, and hang finished pieces securely.

Our liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we aren't responsible for indirect or unforeseeable losses. Nothing in these terms limits rights you have under consumer law that can't be excluded.

General

These terms are governed by the laws of the State of Texas, USA. We may update these terms; the version on this page when you place an order applies to that order. Questions: [email protected].

Privacy

String Photo LLC runs this website and the StringPhoto app. This is what we collect, why, and the choices you have.

What we collect

  • Your photo, uploaded to our server when you make a design in the Studio, so our software can work out your string art. Before upload, your browser finds where faces are in the photo so the design can keep faces sharp; only those positions are sent with the photo.
  • Your account: name, email and a scrambled (hashed) copy of your password. We never store your password itself.
  • Order details: name, email, phone and shipping address, collected by Stripe at checkout and shared with us so we can fulfil and support your order.
  • Your email, if you join our list. You can unsubscribe at any time.

Payments

Card details are entered on Stripe's secure checkout and never reach our servers.

Cookies and storage

We use only the cookies the site needs to work: one to keep you signed in, and one that lets the browser you paid with save a guest order to an account. Your cart is kept in your own browser. We don't use advertising or tracking cookies.

Who we share it with

Only the services that help us run the shop: Stripe (payments and invoices), our email provider (order and password emails), Cloudflare (secure connection to our site) and shipping carriers (your address, for delivery). We don't sell your personal information.

How long we keep it

  • Designs you don't buy, and their photos, are deleted automatically after 24 hours.
  • Designs you buy are kept so you can download them again from your account.
  • Order records are kept for as long as the law requires for tax and accounting.

Your choices

You can see your orders and designs in your account, and delete your account at any time from the account page or the app. To ask for a copy of your data, a correction or deletion, email [email protected]. Our services aren't meant for children under 13.

We may update this policy and will change the date below when we do. Last updated: October 2026.